Town Management (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information while using our software platform, website, and mobile applications (“Services”), including our housing society management software, apartment management system, and community platform app.
By using our Services, you consent to the collection, storage, and use of information in accordance with this Privacy Policy.
Information We Collect
We collect personal, technical, and third-party information to deliver, manage, and improve our Services.
A. Personal Information:
Information you provide directly to us, including but not limited to:
- Name, email address, phone number, and mailing address
- Society or community details such as building, wing, or apartment number
- Login credentials, security questions, and account profile information
- Documents, images, invoices, and attachments uploaded to the platform
- Payment information for subscription or service fees
B. Technical Information:
Automatically collected information when you interact with our Services:
- Device details (type, model, operating system, and version)
- Browser type, IP address, and connection information
- Usage data such as pages visited, session duration, clicks, and features used
- Location data (if enabled) for providing local community and maintenance services
C. Third-Party Information:
Information obtained from third-party services integrated with our platform, including:
- Payment gateways, cloud storage providers, or email/SMS notification services
- Social media login credentials if you choose to connect an account
- Analytics tools that help us improve platform functionality
How We Use Your Information
We use the collected data to:
- Provide, manage, and enhance our property management system, community platform app, and apartment management app
- Authenticate user accounts and maintain platform security
- Process payments, subscriptions, and service requests
- Communicate service updates, maintenance notifications, and announcements
- Analyze usage patterns to improve functionality and user experience
- Comply with legal, regulatory, and statutory obligations
Examples of Use:
- Sending a notification about a scheduled maintenance task in your housing society
- Generating automated society accounting or billing reports
- Providing access to visitor management system (VMS) data for authorized users
- Alerting residents to security updates or policy changes
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. Data may be shared under the following circumstances:
A. Service Providers
We may share your data with third-party providers supporting our Services, including:
- Cloud storage and backup services
- Payment processors for subscription or maintenance billing
- Email/SMS notification services for alerts and reminders
- Analytics providers to understand platform usage and improve features
B. Legal and Regulatory Requirements
We may disclose personal information to comply with applicable laws, legal processes, or government requests.
C. Business Transfers
In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the business transaction, ensuring continued protection of privacy.
Data Retention
We retain your personal information only as long as necessary for the following:
- Providing requested Services and account management
- Complying with legal obligations and regulatory requirements
- Resolving disputes and enforcing agreements
Once the retention period expires, data is securely deleted or anonymized.
Security of Your Information
We implement robust security measures to protect personal data against unauthorized access, loss, misuse, or alteration:
- Encryption for data in transit and at rest
- Access control policies for internal teams and third-party vendors
- Regular security audits, monitoring, and incident response plans
- Two-factor authentication for account login and critical operations
Note: No digital system is completely secure. Users must ensure the confidentiality of their credentials and devices.
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
- Enhance website and app functionality
- Track user behavior and feature usage
- Support analytics, reporting, and personalized experiences
You can manage or disable cookies through your browser settings, but some Services may have limited functionality without cookies.
Your Rights
You have the following rights regarding your personal information:
- Access, correct, or delete your personal data
- Withdraw consent for processing your information
- Request a portable copy of your data in a usable format
- Object to processing for marketing or analytical purposes
- Lodge a complaint with relevant data protection authorities if rights are violated
To exercise these rights, contact privacy@townmanage.com.
Children’s Privacy
Our Services are not intended for individuals under 18 years. We do not knowingly collect personal data from children. If such data is discovered, it will be immediately deleted.
Third-Party Integrations
Our platform integrates with third-party services including:
- Payment gateways for subscription and maintenance fees
- SMS/email providers for notifications
- Cloud storage or backup solutions
We are not responsible for errors, security breaches, or service interruptions caused by third-party services. Users must comply with third-party terms.
International Data Transfers
By using our Services, you consent to the storage, processing, and transfer of your data within India. All transfers are handled securely in compliance with applicable laws.
Forward-Looking Statements
Statements regarding future updates, new features, or enhancements of the platform are forward-looking and do not constitute guarantees.
Risk Acknowledgment
By using our Services, you acknowledge and accept that:
- Usage is at your own risk
- We are not responsible for data loss, unauthorized access, or technical failures
- Users should maintain independent backups of all data
User-Generated Content
Users are solely responsible for all documents, images, and information uploaded to the platform. Town Management does not verify, endorse, or guarantee the accuracy, legality, or completeness of user content.
Marketing and Communications
With your consent, we may use your contact information to send newsletters, updates, and promotional materials regarding our Services. You may opt-out at any time.
Analytics and Reporting
With your consent, we may use your contact information to send newsletters, updates, and promotional materials regarding our Services. You may opt-out at any time.
Updates to Privacy Policy
This Privacy Policy may be updated periodically. Updated versions will be posted on our website with the “Last Updated” date revised. Continued use of Services constitutes acceptance of the updated policy.
Contact Information
For questions, concerns, or requests regarding personal data:
Town Management
201–203, Amby Valley Arcade, Opp. Sentosa Heights, Green Road, Utran, Mota Varachha, Surat, Gujarat – 394105
+91 9023248889
