Refund Policy

TownManage is a community and property management software platform designed to help residential societies, commercial complexes, and property managers collect and track payments digitally.

All payments made through the TownManage App are collected on behalf of the respective society, association, or management body.

TownManage does not collect, retain, or use user payments for its own benefit, except for clearly defined platform service charges, if applicable.

Payments made via the TownManage App may include, but are not limited to:

• Society or building maintenance charges
• Commercial property management fees
• Parking fees
• Event or facility booking charges
• Penalties or fines imposed by the society
• Other society-approved dues

Payments are typically processed through UPI, bank-linked payment methods, or third-party payment gateways integrated into the platform.

All refund decisions are solely made by the respective residential or commercial society administrators.

TownManage:

• Does not approve refunds
• Does not reject refunds
• Does not initiate refund transactions
• Does not interfere in society-level financial decisions

The society, association, or management committee is fully responsible for approving, denying, or adjusting any refund request based on their internal policies.

• Payments made via UPI or instant payment methods are generally non-refundable.
• Refunds may be considered only if explicitly approved by the society or commercial management authority.
• Refund requests related to maintenance fees, penalties, or service charges must be raised directly with the society’s finance or accounts team.

TownManage does not assure that any refund request will be accepted.

In case of double payment, wrong amount, or accidental transaction:

1. Immediately contact your society or commercial property accounts department

2. Share supporting details such as:

   • Transaction ID / Reference number
   • Payment date and time
   • Amount paid
   • Registered mobile number or UPI ID

After verification, the society may:

• Initiate a refund, or
• Adjust the excess amount in future dues

TownManage is not responsible for validating or processing such refunds.

If you believe a payment was:

• Unauthorized
• Incorrectly allocated
• Made due to technical or user error

You must:

• Inform your society or property administrator within 7 days of the transaction, and
• Contact your bank or UPI service provider to raise a dispute under applicable RBI / NPCI guidelines

TownManage holds no liability for disputes arising from society-level accounting decisions or user-side payment errors.

Once a refund is approved by the society:

• The refund timeline depends on the bank, UPI app, or payment gateway used
• Processing duration may vary based on third-party systems
• TownManage does not assure any specific refund timeline

Delays caused by banks, UPI platforms, or payment gateways are beyond our control.

TownManage shall not be held liable for:

• Refund rejection or delay by a society or commercial authority
• Errors or failures caused by banks, UPI apps, or payment gateways
• Financial losses due to incorrect payment details entered by users
• Internal accounting or policy decisions made by societies
• Late communication of refund requests by users

All financial responsibility rests with the respective society or payment service provider.

TownManage reserves the right to update, modify, or revise this Refund Policy at any time.

• Updates will be published on this page
• The “Last Updated” date will reflect the latest version
• Continued use of the TownManage App implies acceptance of the updated policy